Delivery & Returns – summumladies.com
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1. Delivery Options
We offer worldwide shipping with the following services:
- Standard: 3-5 business days (domestic) / 5-10 business days (international)
- Express: 1-3 business days (additional fees apply)
- Tracking information provided for all orders
2. Shipping Costs
- Free standard shipping on orders over $100 (domestic)
- International shipping costs calculated at checkout
- Duties & taxes are the customer’s responsibility
3. Returns Policy
- 30-day return window from delivery date
- Items must be unworn, with tags attached, and in original packaging
- Final sale items (marked “non-returnable”) are excluded
4. How to Return
- Log in to your account at summumladies.com
- Navigate to “Orders” and select “Request Return”
- Follow instructions to print your return label
- Ship items back within 14 days of return approval
5. Refunds
- Processed within 5 business days of receiving your return
- Original shipping costs non-refundable
- Refund issued to original payment method
6. Damaged/Defective Items
Contact us within 48 hours of delivery at summumladies.com/contact with:
- Order number
- Photos of the issue
- We’ll arrange a free replacement/refund
7. Exchanges
For size exchanges:
- Return original item via standard process
- Place a new order for desired size
8. Store Credit
Opt for store credit to receive:
- Full item value (no deductions)
- 12-month validity
Need Help? Visit summumladies.com/help-center